Privacy Policy

Effective Date: 3^rd May 2025

At Unmasked Naturopath your privacy matters. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal data when you engage with us online or offline.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. What We Collect

We collect only the personal information necessary to deliver our services, communicate with you, and operate legally and efficiently. This may include:

• Contact Details: Name, email address, phone number, business name.
• Health Information (if relevant): Case notes, medical history, and any other health-related data you provide as part of your naturopathic care.
• Digital Data:
  • Cookies & Site Usage: Data collected via cookies to improve your browsing experience.
  • Analytics: Information from third-party analytics tools (like Google Analytics) to understand website performance and usage trends.
  • Log Data: IP address, browser type, pages visited, and timestamps.

Information is collected through forms, emails, phone calls, appointments, and website interactions.

2. How We Use Your Information

We may use your information to:

• Provide naturopathic services and respond to enquiries
• Manage bookings, billing, and client records
• Send newsletters, updates, and promotional content (you can opt out anytime)
• Comply with legal and regulatory requirements
• Improve our website, offerings, and user experience

We only use sensitive health data with your explicit consent and handle it with the highest confidentiality.

3. Sharing Your Information

We only share your personal data when necessary, and always with care:

• Service Providers: Trusted third parties (e.g., IT support, email marketing services, payment processors) who assist us in running our business.
• Legal Obligations: Where required by law or to protect your safety and ours.
• With Your Consent: If you approve sharing your data for other purposes.

Third parties may only access data necessary to perform their duties and must not use it for other purposes.

4. Data Security & Storage

We take reasonable measures to protect your data from misuse, interference, and loss, as well as unauthorised access or disclosure. These include:

• Secure servers and encrypted systems
• Restricted access to personal data
• Regular review of our security practices

We retain personal data only as long as required for business and legal purposes, after which it is securely destroyed or de-identified.

5. Your Rights

You have the right to:

• Request access to your personal data
• Ask for corrections or updates
• Withdraw consent or request data deletion (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise your rights, please contact us at [insert contact email].

6. Cookies & Tracking

We use cookies and similar tracking tools to enhance your experience and analyse site traffic. You can control or disable cookies through your browser settings, though this may affect site functionality.

7. Third-Party Links

Our website may contain links to external sites. Please be aware that we do not control the privacy practices of these external sites and encourage you to review their policies.

8. Complaints

If you believe we have mishandled your personal information or breached your privacy rights, please contact us at hello@unmaskednaturopath.com.au We take concerns seriously and will address them promptly. If you are unsatisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

For any privacy-related questions or concerns:

Unmasked Naturopath
Email: hello@unmaskednaturopath.com.au